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Our Promise

Return & Exchange Policy

We pour our hearts into every piece. If something isn't right, we're just a message away — here's everything you need to know.

1

How to Request a Return or Exchange

  • Timeframe: Reach out within 1 day of delivery to initiate a return or exchange.
  • Contact us: Message us on WhatsApp at +91 95363 77746 with your Order ID and a brief reason.
  • Processing: Our team begins processing your request within 2–3 business days of receiving your message.
2

Item Condition Guidelines

To ensure a successful return or exchange, items must be returned unused, unworn, and in their original condition — with all tags and original packaging intact.

3

The Pickup Process

Once we confirm your request, a delivery partner will arrive at your doorstep within 48 hours. The delivery executive will bring return packaging — you won't need to worry about packing it yourself.

4

Logistics Fees

A nominal fee applies to cover reverse shipping and handling for both returns and exchanges:

Item typeFee
Items below 1 kg₹200
Any Jacket₹300
Items above 1 kg₹350
5

Refund Details

  • Inspection & Processing: Once our facility receives and inspects your item (typically within 6–7 days of pickup), we'll promptly approve your refund.
  • Payment Method: Refunds are issued directly to your preferred UPI ID — reflects instantly upon approval.
  • Timeline: Total turnaround is 7 days from the date of pickup.

Quick summary

Pickup Inspection (6–7 days) Refund to UPI Instant transfer

Total: 7 days from pickup.

6

Exchanging an Item

The process, timeline, and logistics fees for an exchange are exactly the same as a standard return.

If your preferred replacement size or style is temporarily unavailable, you're welcome to select a different colour from our collection — or opt for a refund instead.

A Few Important Notes

  • Official channels only: We can only accept returns and exchanges processed through our approved WhatsApp channel. Unapproved returns cannot be accepted.
  • Order cancellations: If you cancel a prepaid order before delivery, your refund will be processed after a small deduction for initial delivery charges.

Need help?

We're always here.

Just send us a message — our team responds quickly.